Call Recording Options for United Voice Cloud PBX

Summary: United Voice Cloud PBX offers two call recording options depending on legal compliance needs and required storage length: standard recording (up to 12 weeks, not legally compliant) or third-party Call Cabinet storage (up to 5 years, legally compliant). Both provide private portal access.

Considerations and requirements

• Legal compliance
  • Some industries or contracts require call recordings to be stored in a legally compliant manner. Confirm whether this applies to your business before choosing a storage option.
• Length of storage required
  • Determine how long recordings need to be retained, as this will determine which option suits your needs.

Storage options

United Voice Cloud Call Recording (standard)

• Not legally compliant.
• Comprehensive call recording retained for up to 12 weeks.
• Recordings are downloadable for off-site storage (e.g., Google Cloud) if longer retention is needed.
• Private portal access included.

Call Cabinet (third-party, legally compliant)

• Legally compliant call recording storage.
• Recordings retained for up to 5 years.
• Provided through third-party supplier Call Cabinet.
• Private portal access included.

Checklist for implementation

• Confirm whether legally compliant storage is required for your business.
• Confirm how long recordings need to be retained.
• If legal compliance is not required and 12 weeks' retention is sufficient, use standard United Voice Cloud Call Recording.
• If legal compliance or longer retention (up to 5 years) is required, use Call Cabinet.
• Test portal access to confirm recordings are searchable and playable for authorised users.

Conclusion

Choose United Voice Cloud Call Recording for standard, non-legally compliant recording with up to 12 weeks' retention and off-site download options, or Call Cabinet for legally compliant storage with retention of up to 5 years. Both options include private portal access.