---
title: Call Recording Options for United Voice Cloud PBX
description: "Ensure call recordings stay accessible after migration: retain for 12 months, store in a portal-accessible location, and avoid third-party archives."
---

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July 17, 2026

# Call Recording Options for United Voice Cloud PBX

## Choosing Between Standard and Legally Compliant Call Recording Storage

**Summary:** United Voice Cloud PBX offers two call recording options depending on legal compliance needs and required storage length: standard recording (up to 12 weeks, not legally compliant) or third-party Call Cabinet storage (up to 5 years, legally compliant). Both provide private portal access.

---

**Considerations and requirements**

- Legal compliance 
    - Some industries or contracts require call recordings to be stored in a legally compliant manner. Confirm whether this applies to your business before choosing a storage option.
- Length of storage required 
    - Determine how long recordings need to be retained, as this will determine which option suits your needs.

**Storage options**

United Voice Cloud Call Recording (standard)

- Not legally compliant.
- Comprehensive call recording retained for up to 12 weeks.
- Recordings are downloadable for off-site storage (e.g., Google Cloud) if longer retention is needed.
- Private portal access included.

Call Cabinet (third-party, legally compliant)

- Legally compliant call recording storage.
- Recordings retained for up to 5 years.
- Provided through third-party supplier Call Cabinet.
- Private portal access included.

**Checklist for implementation**

- Confirm whether legally compliant storage is required for your business.
- Confirm how long recordings need to be retained.
- If legal compliance is not required and 12 weeks' retention is sufficient, use standard United Voice Cloud Call Recording.
- If legal compliance or longer retention (up to 5 years) is required, use Call Cabinet.
- Test portal access to confirm recordings are searchable and playable for authorised users.

**Conclusion**

Choose United Voice Cloud Call Recording for standard, non-legally compliant recording with up to 12 weeks' retention and off-site download options, or Call Cabinet for legally compliant storage with retention of up to 5 years. Both options include private portal access.

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