How to Add or Update Your VAT Number and Invoices

Summary This article explains how to add or update a VAT number on your account, what to expect on invoices after the update, and how to request an updated invoice showing the VAT number.

How to request an update to your VAT information

1. Submit a request to our support team with:
   • Your account identifier or account name
   • The VAT number you want added or updated
2. A support agent will apply the VAT number to your account.

What happens after the VAT number is added

• The updated VAT number will appear automatically on future invoices (it pulls through on the next invoice).
• Existing invoices do not automatically update to show the newly added VAT number.

How to receive an invoice that shows the updated VAT number

• If you need an invoice that reflects the updated VAT number for a prior billing period, request the revised invoice from support.
• Support can provide an updated or manually adjusted invoice upon request.

Practical steps

1. Prepare your account details and the correct VAT number.
2. Contact support and request that the VAT number be added to your account.
3. Ask for a copy of the most recent invoice that reflects the change if you require it before the next billing run.
4. If you do not receive a revised invoice, follow up with support and request they resend or attach the updated invoice.

Troubleshooting tips

• If the VAT number does not appear on a newly issued invoice after the update, contact support and confirm the VAT entry was applied to the account.
• If you require an immediate invoice showing the VAT number for accounting or tax purposes, request a manual or revised invoice from support.

Conclusion Provide your account identifier and VAT number to support to have VAT information added to your account. The VAT number will appear on subsequent invoices automatically; for prior invoices, request a revised copy from support and they can supply an invoice reflecting the updated VAT information.