How to Cancel Your Rental Contract: Steps and Notice Period

Cancelling a Rental Contract

Notice Period for Cancellation

To cancel your rental or service contract, a written notice of cancellation is required. Kindly note that the notice period is a 30-day calendar month.

Please note that Telecoms services require a mandatory notice period of 90 days. 

Cancellation Notice Period and Process

For Telecoms-related services, the following applies:

• Notice Period: 90 days 
• Voice cancellations: Must be submitted in writing via email to
  unitedvoice@unitedbusiness.co.za

For Rental and Office Automation related services, the following applies:

• Notice Period: 30-day calendar month
• Rental and service cancellations: Must be submitted in writing via email to
  cancellations@unitedbusiness.co.za

All cancellation requests must be clearly stated in writing and include your account details to ensure correct processing.

Early Termination

If a contract is cancelled before the end of its agreed term, an early termination settlement will apply. This settlement will be calculated based on the remaining term of the contract and will be payable in full.

Steps to Cancel Your Contract

Prepare Your Cancellation Notice

• Write a formal cancellation notice stating your intention to cancel.
• Include your account number, and the effective date of cancellation.

Submit Your Cancellation Notice

• Email your cancellation request to the correct address based on the contract type.
• Ensure the notice is submitted in writing, as verbal cancellations will not be accepted.

Await Confirmation

• Once your cancellation notice has been received, you will receive written confirmation acknowledging receipt and advising on the effective cancellation date and any settlement amounts due, if applicable.

Conclusion

Cancelling a contract requires a written cancellation notice and adherence to the applicable notice period. An early termination may result in a settlement for the remaining contract term. If you require further clarification or assistance, please contact your Account Manager or email us at the appropriate addresses provided.