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How to Configure United Telecoms Extension Settings on Honor Devices

This article explains how to configure your United Telecoms extension’s app on Honor devices to prevent missed calls. It walks you through turning off automatic app management, allowing the app to run in the background, locking it in the recent apps view, and disabling battery optimization. Following these steps helps ensure the app stays active so calls can come through reliably.

Ensuring Your Extension Settings Are Correct

Summary: This article provides guidance on how to ensure your extension settings are correctly configured, particularly for users of Honor devices.

Steps to Configure Extension Settings on Honor Devices

If you are experiencing issues with calls not coming through, follow these steps to adjust your settings:

Method 1: Adjust App Launch Settings

  1. Open Settings on your Honor phone.
  2. Search for and tap on App launch (or simply "Launch").
  3. Locate the app associated with your extension in the list.
  4. Disable the switch next to Manage automatically.
  5. In the pop-up window that appears, enable Run in background.

Method 2: Lock the App and Disable Battery Optimization

  1. Open the recent tasks screen (usually by swiping up from the bottom of the screen and holding, or by tapping the recent apps button).
  2. Find the app you want to keep running and swipe down on its card until a lock icon appears.
  3. Go to Settings > Battery.
  4. Search for and tap on Battery optimization.
  5. Tap the triangle icon or select the All apps option to view the full list.
  6. Find the app, tap it, and select Don't allow for battery optimization.

Conclusion

By following these steps, you can ensure that your extension settings are correctly configured on your Honor device, which should help resolve issues with calls not coming through. If problems persist, further troubleshooting may be necessary.