Skip to content
English
Customer portal
Visit Our Website
  • There are no suggestions because the search field is empty.

How to Contact United Telecoms and Place Orders for Hardware

This article summarises the contact methods for United Telecoms and the purchasing options available when ordering equipment or consumables.

Summary This article lists United Telecoms’ published contact channels and explains the documented purchasing flow used to order equipment and consumables.

Contact information

  • Main telephone: 086 001 8500
  • Alternate telephone: 011 239 8720
  • Website: www.unitedbusiness.co.za
  • WhatsApp: 011 239 8720 or 010 590 4370
  • Support or Sales handles incoming requests and issues via the above phone/WhatsApp channels and logs service requests with an internal reference and technical ETA

Purchasing options and order process Hardware;

  • Quotation request: Customers request a quotation for specific items (for example, Handsets, switchboards and routers). United Telecoms provides a written quotation on request.
  • Purchase order and/or POP: After receiving a quotation, customers send a signed purchase order and POP to proceed with the purchase.
  • Service and installation work: Service requests (for equipment faults or on-site attendance) are logged and assigned to a service agent with a unique service reference and a technical ETA.

How to place an order (step‑by‑step)

  1. Request a written quotation for the required product(s) or consumables via the company’s contact channels (phone, WhatsApp or website enquiry).
  2. Review the quotation when received.
  3. Send a signed purchase order and/or POP to accept the quotation and trigger the invoice process
  4. Proof of payment to be sent to Support@unitesbusiness.co.za or sales person handling the request. 
  5. United Telecoms will acknowledge the order and proceed with fulfilment, or log a service request if the order is for installation or technical support.

Support and service requests

  • Support requests are logged and assigned a unique service reference number and an estimated technician arrival (TECH ETA).
  • Customers should quote the service reference when following up.

Conclusion United Telecoms is reachable by phone, alternate phone and WhatsApp and via its website. Purchasing is handled by requesting a quotation and returning a signed purchase order along with payment.