How to Prepare and Submit On-Hold and Voicemail Recordings

This article explains how to prepare and deliver on-hold and voicemail voice recordings so United Business Solutions can upload them and configure call routing.

Summary

• Prepare a professional on-hold or voicemail recording and send the audio file to United Business Solutions. United Business Solutions will upload the recording and handle the routing and configuration.

Preparing your recording

• Choose a professional voice and clear script tailored to the purpose:
  • On-hold: include brief greeting, expected wait information, and any relevant options or promotional messages.
  • Voicemail greeting: include company name, availability, and instructions for leaving a message or alternative contact.
• Use a high-quality audio format (industry-standard formats such as WAV or MP3 are acceptable).
• Try a suitable AI platform for a proffessional sounding voice in your desired style, a platform such as https://elevenlabs.io/ 
• Record in a quiet environment with a good microphone to avoid background noise and ensure clarity.
• Keep on-hold messages concise and appropriate for callers who may be waiting in a queue.

Submitting the recording

1. Export the final recording as an audio file (WAV or MP3).
2. Send the audio file to United Business Solutions by emailing support@unitedbusiness.co.za
3. Include any routing or placement instructions (for example: "use as main on-hold for call queue X" or "voicemail greeting for extension Y").

What United Business Solutions will do after you submit

• Upload the provided audio file to the telephony system.
• Configure routing so the recording is used for the specified on-hold queue or voicemail box.
• Confirm completion and close the request ticket when setup is finished.

Notes for high-volume or specialised environments

• For control centres or operations handling multiple concurrent calls, use a professional recording to manage caller expectations effectively.
• Provide clear routing instructions so recordings are applied to the correct queues or voicemail boxes.

Troubleshooting and follow-up

• If the recording does not play as expected after upload, resend the audio file and confirm the required placement and routing details.
• For changes (script updates, new promotions, or alternate greetings), provide the revised audio file and the target usage instructions; United Business Solutions will upload and reconfigure the routing.

Conclusion To set up on-hold or voicemail recordings, prepare a high-quality audio file with clear placement instructions, send it to United Business Solutions, and the team will upload the recording and handle routing and configuration.