How to Reactivate Service After Payment 

Summary This article explains when a phone or landline will be reactivated after payment and what additional requirements may apply if an account has been flagged as delinquent.

When reactivation occurs

• Once your payment has cleared, the reactivation process may take up to 48 hours to complete.

Delinquent account requirements (if your account was flagged delinquent) Before reactivation can proceed for a delinquent account, the following must be met:

• Reactivation Fee: A R500.00 processing fee.
• Security Deposit: A deposit equal to three months’ service. This deposit is held and refundable on account closure provided all balances are settled.

Step-by-step actions to restore service

1. Settle the outstanding balance in full so payment can clear.
2. If your account was flagged as delinquent, also pay the R500.00 reactivation fee and provide the security deposit equal to three months’ service.
3. Allow up to 48 hours after payment clearance for the reactivation process to complete.

Troubleshooting and practical notes

• Ensure payments are made in a manner that allows for clearance (bank transfer processing times may vary).
• Confirm with billing that the reactivation fee and security deposit (if applicable) have been received and applied.
• If service is not restored after 48 hours from payment clearance, contact United Voice

Conclusion Service reactivation begins after payment clearance and may take up to 48 hours. Delinquent accounts require a R500 reactivation fee and a three-month service deposit before reactivation can proceed.