How to Request a Callout or Service Quote for Cleaning and Service

Non-SLA Customers: Requesting a Quote

1. Email service@unitedbusiness.co.za to request a callout quote for a clean and service.
2. Include the following details where applicable:
   • Legal entity name
   • Contact number
   • VAT number
   • Physical and postal address
   • Description of the issue or service required
3. The service team will send a quote covering the callout cost and any additional charges, along with payment instructions.
4. The service request will be processed once payment has cleared and proof of payment has been sent.

SLA Customers: Logging a Call

1. Email service@unitedbusiness.co.za to request that a call be logged.
2. Include relevant details including serial number of machine (as listed above) if applicable.
3. No quote or payment is required — the call will be logged and actioned under your SLA.

Example of Charges (Non-SLA)

• An assessment charge may apply for bringing equipment in for inspection (e.g., R1,095.00 excl. VAT).

Conclusion

Non-SLA customers should email service@unitedbusiness.co.za for a quote and follow payment instructions before the service is processed. SLA customers simply need to email the same address to have a call logged.