How to Request a Quote for Call-Out Service

Requesting a Call-Out Service Quote

Summary

At United Business Solutions, we provide call-out services for both office equipment and telecoms support. This guide explains how to request a call-out quote, what information we require, and what to expect from the process.

How to Request a Call-Out Quote

To request a call-out quote, simply contact us using one of the following channels:

• Copier / Office Equipment Queries: service@unitedbusiness.co.za
• Telecoms / Connectivity Queries: support@unitedbusiness.co.za
• Telephone: 0860 018 500

Please include the following details in your request:

• A description of the issue you are experiencing
• The physical address where the service is required
• Any specific requirements or relevant background information

This allows us to assess your request and provide an initial call-out quotation.

Important Considerations

• Assessment-Based Pricing:
  Our call-out quote typically covers the technician visit and initial assessment only. Any additional costs for parts, repairs, or further call-outs can only be quoted after the device or system has been assessed onsite.
• Ad Hoc vs SLA Priority:
  Please note that ad hoc (once-off) call-out requests are not prioritised in the same way as clients with active Service Level Agreements (SLA’s). While we aim to assist as quickly as possible, response times may vary accordingly.

What Happens Next

Once your request is received:

1. We will issue a call-out quotation based on the information provided.
2. You review and approve the quote.
3. Upon acceptance and payment, we will schedule a technician visit.
4. After assessment, we will advise on any further work required and provide additional quotations if necessary.

Conclusion

Requesting a call-out quote is a simple process. By providing clear information upfront, we can assist you efficiently and ensure you receive the correct support. Our team will guide you through each step, from initial quote to resolution.