How to Request an Invoice Investigation for Meter-Based Devices

Summary This article explains what information is required to investigate invoice discrepancies for meter-based device charges and how we provide a detailed breakdown with supporting evidence.

When investigating an invoice discrepancy, we will provide:

• A breakdown of charges for the invoice in question.
• Supporting evidence used to calculate the invoice (for meter-based devices).

Required evidence to start the investigation:

• Printed meter readings from the device (status page)

These readings are used to verify usage and calculate the billing correctly

How to request an investigation (steps):

1. Print the meter readings (status page) from the device for the relevant billing period.
   2.  Submit the meter readings (status page) to the Accounts department (accounts@unitedbusiness.co.za) together with:

• The invoice number
• The billing period being queried
• The device serial number (example:  A4FJ021007821)

What to expect after submission:

Once the required information is received, we will:

• Recalculate the invoice using the supplied meter readings
• Provide a cost breakdown showing how the invoice was calculated
• Provide a credit memo and reinvoice should this be relevant

Conclusion:  To receive a full investigation and evidence-backed breakdown of a meter-based invoice, please provide the printed meter readings (status page) together with the invoice details and device serial number.  We will review the information, recalculate the billing, and provide supporting evidence for the charges