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How to Set Call Divert After a Specific Number of Rings

Summary This article explains how call divert behavior works and how to set calls to divert after a specified number of rings, based on system behavior and available support actions.

Can calls be set to divert after a specified number of rings?

  • Yes. Calls can be configured to divert after a specified number of rings (for example, after five rings), so the divert occurs when there is “no answer” after the chosen number of rings.

Important notes about divert behavior

  • If the divert is configured as a permanent divert to a cell number, that divert will apply both during normal operation (after the configured number of rings/no answer) and if systems are down. In other words, a permanent divert will trigger on no answer in normal conditions or when systems are potentially down.
  • The backend does not support an option that only enables divert when systems are down (i.e., there is no setting that makes the divert active exclusively during outages).

How to request or change a divert

  1. Email Support at support@unitedbusiness.co.za and request that they set up call divert to the desired target number.
  2. Specify:
    • The destination number (for example, a cellphone or existing extension).
    • The number of rings/no-answer threshold after which calls should divert (for example, five rings).
  3. If you want the divert to be active only as a permanent forwarding to that number or extension, state that explicitly when requesting setup.

Troubleshooting and behavior considerations

  • Expect a permanent divert to the specified cell number to operate in both normal conditions (after the configured ring count/no answer) and during system outages.
  • If you need different behavior (for example, forwarding only during outages), that configuration is not available via the backend options described here; instead, plan for a permanent divert or discuss alternative solutions with Support.

Conclusion Calls can be configured to divert after a specified number of rings. To implement this, contact Support with the destination number and the desired ring/no-answer threshold. Be aware that a permanent divert to a cell will apply both during normal operation and when systems are down.