How to Set Up AnyDesk for Remote Support

What is needed for AnyDesk remote support access?

To allow remote assistance, install AnyDesk on a computer and provide the address shown after installation. In some cases, the support team may also ask for the IP address shown on the phone’s Status screen.

How do I install AnyDesk?

1. Open the AnyDesk download page. https://anydesk.com/ 
2. Download and install AnyDesk on a computer onsite.
3. Once installation is complete, open AnyDesk.
4. Provide the address displayed in the app so a remote connection can be made.

What should I check before connecting?

Make sure the computer and the base station are plugged into the same internet router or connection.

How do I find the phone’s IP address?

1. Press the Menu button on the phone.
2. Select Status.
3. Read the IP address displayed on the screen.
4. Share that IP address with the support team.

When is an onsite visit required?

If remote access cannot be used, an urgent site visit may be required to assist with the issue.