---
title: How Toner Requests Are Logged and Dispatched
description: Submit toner requests to the toner requests mailbox; replacements dispatch automatically at the 20% toner alert.
---

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October 8, 2026

# How Toner Requests Are Logged and Dispatched

Toner requests are logged when they are sent to the toner requests mailbox, and the system records meter data from each service call and toner request. Once the toner level reaches approximately 20% alert through the monitoring service, a replacement is dispatched automatically.

**How toner requests are handled**

A toner request should be submitted through the toner requests mailbox, not the meter readings mailbox. The meter readings mailbox is intended for meter reading submissions only.

**What information is captured with a toner request?**

Each toner request is captured in the monitoring console. A status page is requested with every toner request so the readings can be recorded on the system.

**When is toner dispatched?**

When the printer’s toner level triggers a 20% alert through the monitoring service, a replacement is dispatched automatically.

 How long does delivery take?

- Major areas: 24 to 48 hours
- Outlying regions: 72 to 96 hours

Delivery is subject to stock availability and no backlog.

**Why is a status page needed?**

A status page is requested with every toner request so the reading can be captured on the system and linked to the request.

**Summary**

Toner requests are logged through the toner requests mailbox, recorded in the monitoring console, and automatically dispatched when toner reaches the 20% alert level. Delivery time depends on location, stock, and workload.

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