--- title: "Monitoring Toner Replacement: Status and Recent Issues" description: Ensure your toner replacement service runs smoothly. Learn about monitoring issues and how to confirm automatic dispatch is active. --- [Skip to content](https://knowledgebase.unitedbusiness.co.za/monitoring-toner-replacement-status-and-recent-issues#main-content) English Show submenu for translations [Customer portal](https://knowledgebase.unitedbusiness.co.za/tickets-view?hsLang=en) ![White Logo white background.png\]](https://knowledgebase.unitedbusiness.co.za/hs-fs/hubfs/Images/White%20Logo%20white%20background.png?height=40&name=White%20Logo%20white%20background.png) - [Default HubSpot Blog](https://knowledgebase.unitedbusiness.co.za/blog) - Test Open main navigation Close main navigation - [Default HubSpot Blog](https://knowledgebase.unitedbusiness.co.za/blog) - Test - English Show submenu for translations - [Customer portal](https://knowledgebase.unitedbusiness.co.za/tickets-view) - Visit Our Website Visit Our Website Search our Knowledge Base - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledgebase.unitedbusiness.co.za/?hsLang=en) 2. [Printers & Copiers](https://knowledgebase.unitedbusiness.co.za/printers-copiers?hsLang=en) April 2, 2026 # Monitoring Toner Replacement: Status and Recent Issues Monitoring and Automatic Dispatch for Toner Replacement **Summary:** This article addresses the status of monitoring and automatic dispatch services for toner replacements. ### Monitoring and Automatic Dispatch Status - The monitoring service is designed to proactively detect low toner levels and dispatch replacements automatically when levels reach 20%. - Can become fully depleted fully depleted before an automatic service request is generated, which means the customer needs to contact support manually. This can happen when the connection between the device at the customer’s site and the cloud-based DCA monitoring software is interrupted, causing service-call and low-toner alerts to be missed. Common causes include the laptop hosting the software no longer being connected to the network, a network outage, replacement of the laptop, changes to firewall settings, or other network- or hardware-related issues. ### Recent Issues - A backlog in toner alerts was reported due to system issues, which affected the monitoring service's ability to detect low toner levels promptly. - Assurance was given that such issues will not be a regular occurrence. ### Conclusion While the monitoring and automatic dispatch services are intended to operate continuously, recent system issues have caused disruptions. It is important to confirm that these services are active to prevent future occurrences of toner depletion. - [Phones, VoIP & Data](https://knowledgebase.unitedbusiness.co.za/phones-voip-data?hsLang=en#main-content) - [Number Porting](https://knowledgebase.unitedbusiness.co.za/phones-voip-data?hsLang=en#number-porting) - [Data](https://knowledgebase.unitedbusiness.co.za/phones-voip-data?hsLang=en#data) - [General](https://knowledgebase.unitedbusiness.co.za/phones-voip-data?hsLang=en#general) - [United Voice Cloud](https://knowledgebase.unitedbusiness.co.za/phones-voip-data?hsLang=en#united-voice-cloud) - [Printers & Copiers](https://knowledgebase.unitedbusiness.co.za/printers-copiers?hsLang=en#main-content) - [Service Calls](https://knowledgebase.unitedbusiness.co.za/printers-copiers?hsLang=en#service-calls) - [CCTV & Access Control](https://knowledgebase.unitedbusiness.co.za/cctv-access-control?hsLang=en) - [Accounts & Billing](https://knowledgebase.unitedbusiness.co.za/accounts-billing?hsLang=en#main-content) - [United Voice](https://knowledgebase.unitedbusiness.co.za/accounts-billing?hsLang=en#united-voice) - [Sales Account Management](https://knowledgebase.unitedbusiness.co.za/accounts-billing?hsLang=en#sales-account-management) - [Orders & Quotes](https://knowledgebase.unitedbusiness.co.za/orders-quotes?hsLang=en) - [Default HubSpot Blog](https://knowledgebase.unitedbusiness.co.za/blog) - Test [![Chill listening crop-3](https://knowledgebase.unitedbusiness.co.za/hs-fs/hubfs/Images/UBS%20Red%20Logo.png?width=125&height=39&name=UBS%20Red%20Logo.png "Chill listening crop-3")](https://www.unitedbusiness.co.za/) Copyright © 2021 United Business Solutions Copyright © 2026, United Business Solutions