Port Activation Requirements and Cancellation

What is needed to activate a port?

A port can be activated once the port request has been approved and the requested activation details are confirmed. In some cases, the request must also include the destination IP address and the required supporting documents before the porting order is created.

How do I request port activation?

To request activation, provide:

1. Confirmation that the port has been approved
2. The requested port date or activation time
3. The destination IP address, if required
4. Any supporting documents requested for the porting process

What supporting documents may be required?

The following documents were requested in the porting process:

• A full Telkom bill
• Page 2 of the Telkom bill
• A porting letter on letterhead

If a company does not have a letterhead, the form can be stamped with the company details.

What happens after approval?

Once the port request is approved, a porting order is created and the port can be activated. After activation, the request is confirmed as completed.

Can a port request be cancelled?

Yes. A port request can be cancelled, including cancelling the full port ID when required.