Printer Fault Service Calls: What to Expect

What happens when a printer fault service call is logged?

Your request is logged and assigned to a service agent. You are given a unique reference number to use when following up on the service request. The standard turnaround time for attendance is 24 to 48 hours.

What should you provide when following up?

When following up, quote your service reference number. If requested, provide the printer serial number as well.

How can an urgent printer fault be prioritised?

If the machine is completely down, notify the service team so the call can be prioritised.

What happens if the technician needs parts?

If the technician identifies that parts are required, the request is processed and an update is provided once the technician is able to return to install the parts.

What should you do if the printer still has faults after a technician visit?

Log a new service request and include a clear description of the fault, such as faded or white lines on printouts, paper jams, or copy errors.