Printer Network Reconfiguration: How to Request Support

This article explains how printer network reconfiguration requests are handled, including the information needed to log a call, payment requirements, and what to expect after a request is submitted.

How do I request printer network reconfiguration?

Submit a service request with the printer serial number and details about the new network setup. The request is chargeable, and a quotation is provided before the call is logged.

What details are needed?

Provide:

1. Printer serial number
2. Confirmation that the new network is available
3. The number of users who need access to the printer
4. If applicable, whether the printer needs to be moved to new premises
5. Any staircases or access considerations for an onsite move

Is printer network reconfiguration chargeable?

Yes. Printer network reconfiguration is treated as a chargeable service. If a quotation is accepted, payment must be made before the call can be logged or scheduled.

What happens after payment?

Once proof of payment is received:

1. The request is logged
2. A service agent is assigned
3. A unique reference number is issued for follow-up
4. The service call is scheduled

How long does it take?

The turnaround time for a service call is typically 24 to 72 hours.

What if the machine is completely down?

If the machine is completely down, the request can be prioritised when this is flagged during the service process.

What issues can this service help with?

Printer network reconfiguration can be used when:

• A printer needs to connect to a new Wi-Fi network or router
• Print and scan settings need to be updated for a new network connection
• A printer must be reconfigured after being moved to new premises
• Wireless LAN errors are affecting printer functionality
• Scanning to email is delayed after a network change

What should I do if I need onsite support?

If the printer needs to be reconfigured onsite, a quotation is provided for an onsite IT call-out. Once the quotation is accepted and proof of payment is sent, the call can be logged for technician assistance.