Request WhatsApp Channel After Reactivating United Voice Line

Summary This article explains the conditions and steps to request a WhatsApp channel/service after reactivating a United Voice line.

Can I get a WhatsApp channel/service after reactivating my account?

• Assistance to provide services — including help with WhatsApp channel/service requests — is only provided once the customer account has been settled in full and the line has been reactivated.
• Once required payments have been made and cleared, the company will submit the request for account reinstatement. The reinstatement process may take up to 48 hours after payment clears.

What to do to request a WhatsApp channel/service

1. Settle your outstanding account balance in full.
2. Allow time for payment to clear.
3. After payment has cleared, the company will submit your account reinstatement request.
4. Allow up to 48 hours for reinstatement to complete once payment has cleared.
5. After your line is reactivated, contact support to request the WhatsApp channel/service.

Additional notes

• If you have an existing landline number, the number will remain the same when the line is reactivated.

Troubleshooting and reminders

• Ensure payments are completed and have cleared before contacting support for new services.
• If you do not receive confirmation after payment and the 48-hour window, contact support to confirm reinstatement and next steps for provisioning services.

Conclusion To proceed with a WhatsApp channel/service, first settle your account in full and wait for your line to be reactivated; once reactivated, support can assist with service requests.