Submitting Meter Readings and Directing Service Requests

Summary This article explains the intended use of the Meter Readings mailbox and how to direct other meter- or service-related enquiries to the correct contact.

Purpose of the Meter Readings Mailbox

• The Meter Readings mailbox is intended exclusively for the submission of meter readings.
• Messages to that mailbox trigger an automated reply noting that the mailbox is for meter reading submissions only.

How to submit meter readings

1. Send meter readings directly to the Meter Readings mailbox.
2. Include clear identifiers for each machine (e.g., location or machine name) and the reading value so submissions can be processed efficiently.

If you need additional assistance or want to be included on other correspondence

• Do not use the Meter Readings mailbox for service calls, toner orders, or requests to reactivate machines.
• For service calls, reactivation requests, toner orders or other operational enquiries, contact service@unitedbusiness.co.za (use the service or support contact channel rather than the Meter Readings mailbox).
• If you require a colleague or manager to be copied into non-meter-reading correspondence, include them when contacting the appropriate service/support channel.

Troubleshooting and common scenarios

• If a machine needs reactivation or a technician visit, log the request through the service/support channel rather than via the Meter Readings mailbox.
• If you receive the automated reply from the Meter Readings mailbox and your message was not a meter reading, resend your query to the correct service/support contact.

Conclusion Use the Meter Readings mailbox strictly for submitting meter readings. For any service, supply, or operational requests (including reactivation or technician visits), contact the designated service/support channel and include any additional recipients on that message if you need to be copied.