--- title: Understanding the Difference Between Credits and Refunds in Your Account description: Understand the difference between credits and refunds on your account. Learn how each affects your balance in this informative guide. --- [Skip to content](https://knowledgebase.unitedbusiness.co.za/understanding-the-difference-between-credits-and-refunds-in-your-account#main-content) English Show submenu for translations [Customer portal](https://knowledgebase.unitedbusiness.co.za/tickets-view?hsLang=en) ![White Logo white background.png\]](https://knowledgebase.unitedbusiness.co.za/hs-fs/hubfs/Images/White%20Logo%20white%20background.png?height=40&name=White%20Logo%20white%20background.png) - [Default HubSpot Blog](https://knowledgebase.unitedbusiness.co.za/blog) - Test Open main navigation Close main navigation - [Default HubSpot Blog](https://knowledgebase.unitedbusiness.co.za/blog) - Test - English Show submenu for translations - [Customer portal](https://knowledgebase.unitedbusiness.co.za/tickets-view) - Visit Our Website Visit Our Website Search our Knowledge Base - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.unitedbusiness.co.za/?hsLang=en) 2. [Accounts Support](https://knowledgebase.unitedbusiness.co.za/accounts-support?hsLang=en) # Understanding the Difference Between Credits and Refunds in Your Account ## Credits and refunds affect your account in different ways. A credit is applied to your account to reduce the amount due on an invoice—it is not a cash payout. A refund is a cash return to you. Credits will appear on your statement as a reduction in the total payable; if you need help interpreting a specific transaction, contact our support team. **Summary:** This article clarifies the distinction between credits and refunds as they relate to account balances. ## Understanding Credits vs. Refunds When reviewing your account statements, it's important to understand the difference between a credit and a refund: - **Credit:** A credit is an amount applied to your account that reduces the total of your invoice. It does not involve a cash return. Instead, it lowers the balance you owe on your account. For example, if you have a credit of R1900.00 applied to your invoice, this amount will be deducted from your total balance due. - **Refund:** A refund, on the other hand, involves returning cash to you. This is not the same as a credit. If you are expecting a cash return, that would be classified as a refund, which is not applicable in the case of credits. ## Application of Credits Credits are reflected directly on your account statement and will adjust the amount you owe. For instance, if a credit has been applied, it will show on your statement as a reduction in the total amount payable. ## Conclusion In summary, credits reduce your outstanding balance on invoices but do not result in cash being returned to you. If you have further questions about your account or need clarification on specific transactions, please reach out to our support team for assistance. - [Telecoms Support](https://knowledgebase.unitedbusiness.co.za/telecoms-support?hsLang=en#main-content) - [Number Porting](https://knowledgebase.unitedbusiness.co.za/telecoms-support?hsLang=en#number-porting) - [Data](https://knowledgebase.unitedbusiness.co.za/telecoms-support?hsLang=en#data) - [General](https://knowledgebase.unitedbusiness.co.za/telecoms-support?hsLang=en#general) - [United Voice Cloud](https://knowledgebase.unitedbusiness.co.za/telecoms-support?hsLang=en#united-voice-cloud) - [Photocopier & Printer Support](https://knowledgebase.unitedbusiness.co.za/photocopier-printer-support?hsLang=en#main-content) - [Service Calls](https://knowledgebase.unitedbusiness.co.za/photocopier-printer-support?hsLang=en#service-calls) - [Intervid CCTV & Access Control Solutions](https://knowledgebase.unitedbusiness.co.za/intervid-cctv-access-control-solutions?hsLang=en) - [Accounts Support](https://knowledgebase.unitedbusiness.co.za/accounts-support?hsLang=en#main-content) - [United Voice](https://knowledgebase.unitedbusiness.co.za/accounts-support?hsLang=en#united-voice) - [Sales Account Management](https://knowledgebase.unitedbusiness.co.za/accounts-support?hsLang=en#sales-account-management) - [Sales and Solutions](https://knowledgebase.unitedbusiness.co.za/sales-and-solutions?hsLang=en) - [Default HubSpot Blog](https://knowledgebase.unitedbusiness.co.za/blog) - Test [![Chill listening crop-3](https://knowledgebase.unitedbusiness.co.za/hs-fs/hubfs/Images/UBS%20Red%20Logo.png?width=125&height=39&name=UBS%20Red%20Logo.png "Chill listening crop-3")](https://www.unitedbusiness.co.za/) Copyright © 2021 United Business Solutions Copyright © 2026, United Business Solutions