Why Remote Support Calls are Chargeable

Below is a short summary explanation on why remote support calls are chargeable to clients.

Charging for remote technical assistance (Applicable to those clients who are not serviced by an “SLA” – Service Level Agreement or for services not included in the SLA ) is a standard business practice. The time and skills of the technicians who perform these tasks in addition to the resources that are provided to them in order for the team to  do so, have a significant monthly cost attached to them. We do strive to look after our clients in every way possible, however this needs to be done in a sustainable manner. Please do let us know should you be interested in signing up for a SLA, as the above technical assistance would be covered in this case going forward.